Casa Del Mar Gets Rave Reviews
This “home by the sea” is more than just a nice hotel. In fact, to many people, it’s like coming “home” to a place where people know you by your first name from one year to the next, and where guests remember the employees’ names, too …
Casa Del Mar has always been a place of warm welcome … just ask any guests who has ever stayed there … and especially those who keep going back for more …
On the hotel’s website, Gary and Cindy Wood from Singapore posted: “This is our 5th visit to CDM, and again, I would like to thank Susan, Peter and all the staff for making our stay just perfect! The food, service, and above all the warm reception just keep bringing you back. The renovations have been completed, and look just great. Thanks again, for making our stay just wonderful! See you early next year! PS. Chloe is already missing the beach, pool and the cats!”
The success of the hotel’s hospitality lies in the relationship between the guests and its staff, who embrace the attitude of wanting to do something extra for their guests and ensuring that they enjoy their stay and want to return.
And this concept does seem to work well, judging from the many warm reviews posted on Casa Del Mar’s website.
Angela and John Owen from England posted: “This was one of the best places we have ever stayed in. The staff at Casa Del Mar couldn't do enough for you! We met some wonderful people and can’t wait to go back. This place is very badly missed and nowhere could compare.”
Another posting by Dehan Ingrao, France, says: “Magnificent stay in a hotel of charm and human size with a staff of a big competence.”
There is certainly no doubt that the people who run this hotel make a big difference and their attention to the smallest details goes beyond expectations.
The boutique resort, being small in scale and with only 33 rooms, has fewer public places than the bigger hotels. As such, it is inclined to be intimate as the staff know who their guests are, creating a feeling of personal connection. Also, as the hotel tends not to have big groups, the privacy and tranquillity is maintained.
In a bid to exceed customers' expectations, the hotel’s team makes an extra effort to understand their guests, through interaction and listening to what they say and attending to special requests. And their efforts are certainly not wasted.
Posted Emma and Spencer Baker from England: “Thank you for making our honeymoon the best ever, fantastic hotel with so many personal touches. The staff were brilliant. Massive thanks to Peter, Wira & Azain – all so helpful! We will be back as soon as we can! We have already recommended you to our friends!”
Nestled on Pantai Cenang Beach, Casa Del Mar’s site is such that it is sheltered from the hustle and bustle but yet within walking distance to the most popular entertainment area, where many restaurants and pubs are located. Casa Del Mar was recently refurbished to create an even more luxurious stay for its guests.
See http://www.casadelmar-langkawi.com/guest.asp for more guests reviews or check out the newly-launched forum at http://www.casadelmar-langkawi.com/forum/default.asp .
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